Will Mitchell
Agent Answer Center Analytics
|
|
Anastasia Egorova, Sateesh Reddi Nallamilli & Bryan Nguyen
Churn Mitigation
|
This will be our last BI Broadcast Newsletter for 2015. We will continue with the newsletter in 2016. Wishing everyone a great holiday season!!
|
|
 |
 |
|
Legacy DIRECTV will still be using Workday (Chrome is required for Workday) to complete our year-end performance reviews. Here are some dates you need to be aware of:
• 1/8/16 - Supervisor comments due in Workday
• 1/25/16 - All 1:1 must be completed in Workday
• 1/31/16 - All employees’ signatures must be submitted in Workday
|
 |
|
In mid-November several EG BI team members came together to move BI Method forward by the end of the year.
• First, we outlined our “As-Is" process for BI Only and Enterprise projects.
• Second, we identified the gaps and pain points associated with the “As-Is” process.
• Both goals have been met one week in advance of the end of the year. Kudos to this internal team that took time from their already busy schedules to move us forward. As part of next steps, we’ll have the action plan and a defined timeline by
mid-January to address the identified pain points
We will share more at the BI All-Hands in January. If you are curious in the meantime, the “As-Is” process and our BI Method can be found in
SharePoint.
|
At the last Town Hall on November 18, the BI LT presented a number of items that we are working on with IBM to improve our delivery and our working environment.
At the meeting, we also received excellent feedback from many of you on additional areas of focus. We have compiled the list of actions – click here
to view list. We will be updating this list on a weekly basis and also publishing out additional deliverables that come out of the actions. If you have any questions about any of the items listed, please respond to the BI LT and we will respond to you. Again, our commitment to you is to do all we can to improve our delivery and our working environment.
|
|
 |
|
Each month we will feature EG-BI team members to introduce and learn about the great people on our team. Below are highlights of the interviews with our featured team members. To view the full interviews, go to the EG-Business Intelligence Wiki: Team Member Spotlight Full Interview December 2015.
|
 |
| Q: |
What would people never guess you do in your role? |
| A: |
Many Ad-hoc reports I have worked on have few hours of life cycle from requirement gathering to delivery. |
| Q: |
What aspect of your role do you enjoy the most? |
| A: |
I have a chance to work with some of the brightest and sharpest in our industry. These include our business and BI |
| Q: |
What kinds of hobbies and interests do you have outside of work? |
| A: |
I enjoy mountain biking on the weekend. Orange County has many great trails, right in our ‘backyard’. |
| Q: |
What is one thing you couldn't live without? |
| A: |
Probably ‘Internet’. I have extensive network of friends and family oversea and we keep in touch via the internet. Snail mail ain’t gonna cut it anymore. |
|
| Q: |
What would people never guess you do in your role? |
| A: |
As a PMO lead, when the IBM help desk is not able to help, I roll my sleeves and act as onsite laptop support personnel. I am also a technical person knowing development platforms such as .Net combined with databases such as MS SQL and Oracle. |
| Q: |
What aspect of your role do you enjoy the most? |
| A: |
I am a people person so being able to help out the IBM resources with their issues/problems is what I really enjoy most. |
| Q: |
What kinds of hobbies and interests do you have outside of work? |
| A: |
I have interest in Photography and love taking random pictures that will tell a story. |
| Q: |
What is one thing you couldn't live without? |
| A: |
A car here in LA. With the traffic and the distance that I drive daily, I think my life would have halted if I cannot get to anywhere. |
|
 |
|
 |
|
2015 brought new programs and products to DIRECTV:
NFL OTT, WOW and H44 Genie Lite. BI stepped up to the plate with solutions that enabled our business partners to realize and understand their performance.
Read More on tSpace
|
The BI Council is a standing body of 8 to 12 members, across departments, locations and management levels to answer questions and make recommendations. It is not an adhoc committee assembled for specific project work. Its mission is to help BI Leadership understand and analyze important ideas, opportunities & issues, to lay out execution plans and to make BI a better place to work. Contact Kuldeep Ralhan for more information.
|
|
 |
 |
|
The high-level BI All-Hands meeting schedule is below. As exact dates are scheduled, you will receive meeting invitations and the dates will be posted to tSpace.
• January 2016 • March 2016 • May 2016
• July 2016 • September 2016 • November 2016. |
Watch for an exciting new look-and-feel coming soon as we align BI TV more closely with our new AT&T Family. Keep an eye out for an exciting new collaborative content campaign to be launched in the New Year! With the retirement of CORE, we will be offering new ways to collaborate and share content for BI TV on tSpace soon.
Read More on tSpace
|
|
 |
 |
|
Here are some additional communication resources:
• News Now is an email communication that will eventually replace eNews. During the transition, we will continue to receive communications from both sources.
• Moving Forward is a section of AT&T Insider communicating merger information.
|
|
Thank you for sharing your feedback in the BI Continuous Feedback Survey.
We have received questions and accolades. The first set of questions were addressed at the October 2015 BI All-Hands meeting. The accolades have been shared above in this newsletter.
Please continue to post your feedback in the anonymous
BI Continuous Feedback Survey.
|
|
 |
© 2015 AT&T Intellectual Property. All rights reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
|
|
|
